Cancellation Policy
CaseLogic.com quickly transmits your order to our warehouse so we can rapidly prepare your shipment. Due to the speed of this transmission, we cannot always stop the shipment from being processed. CaseLogic.com will attempt to cancel your order, or individual items on your order, if your request is made before we have processed the order to our warehouse. CaseLogic.com cannot guarantee the order will be cancelled.
Cancel an order
Making Changes To Your Order
If you request to change the color of an items on your order, Case Logic will attempt to change these items if your request is within one hour of placing the order. If you request to change to another item (besides a color change), we will attempt to cancel this order and help place a new one. For inventory reasons, no changes, except for color, can be made to the items on an order. In order to make a request to change a color, please call 1.888.666.5780. No email requests, please.
Customer Care Phone Hours
Monday-Friday, 7AM to 7PM MDT
Saturday-Sunday, 10AM to 2PM MDT
Why Such A Strict Policy?
Simple. Your order is processed as quickly as possible to ensure, prompt delivery. Once the order has been transmitted, it is very difficult to stop the shipment. For this reason CaseLogic.com cannot guarantee the order will be cancelled. If the order does ship, shipping charges will not be refunded.
Please note that any unused item can be returned within 60 days of receipt of shipment. Please see our Return Policy for more information.