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Warranty Policy

For Products marked with 5 Year, 10 Year or 25 Year Quality Guaranty or for purchases made September 1, 2005 or thereafter, the following shall apply:

Quality Guaranty Policy:
Case Logic is dedicated to providing quality products. Every product is quality tested and is guaranteed for the term reflected on its packaging against defects in materials and workmanship. Our quality guaranty applies only when products have been put to the use intended by Case Logic and specifically excludes defects from misuse, use beyond a product's intended purpose or coincidental or consequential damage. This warranty specifically excludes damages to items stored or carried in Case Logic products. If a returned defective product is no longer available, we will replace it with a similar product or one of equal value.

To receive a replacement product, please call Case Logic Customer Service at 1-800-925-8111 (Monday - Friday: 7am - 5pm MDT (excluding holidays)).

For Products marked with Limited Lifetime Warranty, or Limited 18 month, 2 year, or 5-Year Warranty or for products purchased before September 1, 2005, the following warranty shall apply:

Limited Lifetime Warranty, or Limited 18 month, 2 year, or 5-Year Warranty
Case Logic insists on outstanding quality. Every product is warranted against defects in materials and workmanship for as long as the original owner owns the product. The warranty applies only when the products have been put to the use intended by Case Logic as designated by the product packaging and specifically excludes defects from misuse, use beyond a product's intended purpose or coincidental or consequential damage. This warranty specifically excludes damages to items stored or carried in Case Logic products. If the defective product is no longer available, we will replace it with a similar product or one of equal value.

Guarantee Durations by product type:

25 Year Quality Guaranty*

10 Year Quality Guaranty*

2 Year Quality Guaranty*

* Please refer to original packaging for Case Logic's Quality Guaranty duration or call Case Logic Customer Service to verify the correct duration of a guaranty. For any products not listed above, contact Case Logic for Guaranty term confirmation.

Returns Policy

If you are not completely satisfied with your purchase; you may return it to the original place of purchase within 30 days of the purchase date for a refund or replacement.

A. For items purchased at www.caselogic.com please read the following information:

Return Instructions:

Step 1 - Visit our online Returns Center at www.caselogic.com and obtain a return authorization number and a shipping label

Step 2 - Pack the items securely in the original shipping cartons, if possible, with original packaging attached.

Step 3 - Ship the item to:

CaseLogic.com Returns

(US customers only)

Caselogic.com Returns
6303 Dry Creek Parkway
Longmont, CO 80503

For Canadian returns:

Contact AVS Technologies
1-800-303-0287

For all others, including Europe:

Please refer to the Global Sites page to identify your regional distributor

*Canadian customers please call 1-800-303-0287 for assistance.
*Non-U.S. customers please refer to the Global Contacts page

B. For items purchased more than 30 days ago or items not purchased at www.caselogic.com please call Case Logic customer service at 1-800-925-8111, Monday - Friday: 7am - 5pm MDT (excluding holidays) for return assistance.