Returns policy


Returns Policy

If you are not completely satisfied with your purchase; you may return it to the original place of purchase within 60 days of the purchase date for a refund or replacement.

A. For items purchased at please read the following information:

  • Returns and refunds are only accepted from items purchased via
  • Items must be returned within 60 days of purchase, in "as-new" condition, in original packaging, and with all accessories.
  • Return an item by following the instructions below.
  • Free shipping- Case Logic will provide a prepaid UPS label for all returns.
  • Original shipping charges are not refundable.
  • Your credit card will be credited for the invoice price. Your credit will appear after Case Logic has received and processed your return through our return procedure.
  • Credit card companies vary on the time it takes for credits to appear on their customers' records, so please allow one or two billing cycles for the refund to appear on your statement.
  • If you want personal attention or have any additional questions please call our customer service professionals at 1.800.925.8111 Monday - Friday: 7AM to 5:30PM MST (excluding holidays).

Return Instructions

Step 1 - Visit our Returns Center online at and obtain a pre-paid shipping label

Step 2 - Pack the items securely in the original shipping cartons, if possible, with original packaging attached.

Step 3 - Take the package to any UPS dropoff location

*Canadian customers please call 1.800.268.1220 for assistance.
*Non-U.S./Canadian customers please refer to the
C ontact Us  page to find a regional contact.

B. For items purchased more than 60 days ago or items not purchased at please call Case Logic customer service at 1.800.925.8111, Monday - Friday: 8AM - 5:30PM MST (excluding holidays) for return assistance.